Terms of digital audio guides

1. Seller

The seller is Bartosz Kołodziej, Łubowo 127, 62-260 Łubowo, Polska, NIP 7842438640, e-mail kontakt@tripto.pl, a sole trader registered for VAT in Poland (the “Seller”). Contact for orders, access and complaints: kontakt@tripto.pl.

2. Definitions

Buyer — the person or entity placing an order. Consumer — a natural person concluding a contract not directly related to their business or profession; consumer provisions also apply to sole traders for whom the contract is not of a professional nature (Art. 38a of the Polish Consumer Rights Act).

Audio guide — digital content for one walking route: narration recordings for the stops, their transcripts, directions, photos and the route map, made available in the Player. Player — the tripto.pl web app running in the browser (addresses starting with tripto.pl/audio/). Device — a browser on a phone, tablet or computer on which access has been activated. Access code and activation link — data sent to the Buyer by e-mail for activating access.

3. Subject of the contract

The Seller supplies digital content not supplied on a tangible medium: access to the chosen Audio guide in the Player, in the language versions available for that route, for the period set out in section 8 and on the number of Devices set out in section 7.

The narration is read by a synthetic (AI) voice; the script and facts are prepared by the tripto.pl editorial team. Route information (number of stops, length, approximate time, languages) is shown on the Audio guide page before purchase. Free previews (e.g. the introduction and the first stop) can be played without buying.

The Audio guide is informative and does not replace care as a pedestrian. Opening hours and visiting rules may change — please check them with the venues. Admission tickets are not included in the price.

4. Technical requirements and offline mode

You need a Device with an up-to-date mainstream browser (e.g. Safari, Chrome, Firefox, Edge) with JavaScript, essential cookies (the Device licence is stored in a cookie) and the browser’s local storage enabled. We recommend headphones and a charged phone. No app installation or account is required.

An internet connection is needed to activate access, to play recordings that have not been downloaded and to display the map. In the Player menu you can download the route for offline use (“Download for offline”): the recordings in the chosen language, stop texts and photos are saved in the browser storage on that Device and work without internet; the map needs a connection. The download size is shown beforehand — the Device needs enough free space.

Downloaded files can be removed at any time (“Remove download”). The browser or the user may also remove them when clearing browser data or when storage runs low — simply download the route again. Downloaded files only work in the Player and are removed when the access period ends.

Walk mode uses the Device location (GPS) with the user’s permission, only in the browser — the position is not sent to the Seller. Without location permission you choose the stops manually.

5. Prices and payment

Prices on the Audio guide page are final gross prices in Polish zloty (PLN) including VAT (23%). The price covers access as described in sections 7 and 8; no other fees are added.

Payments are processed by Stripe Payments Europe Ltd. (card, BLIK, Przelewy24 and other methods shown on the payment page). Payment is made in advance.

VAT invoice: if you buy as a business, enter your VAT ID on the payment page — we will issue a VAT invoice and send it by e-mail. Consumers may request an invoice at kontakt@tripto.pl within 3 months after the end of the month of purchase.

6. Conclusion of the contract and supply

You order on the Audio guide page by entering your e-mail, accepting these terms, making the statement in section 10 and paying on the payment page. The contract is concluded when the order is placed with an obligation to pay; unpaid orders expire after 60 minutes.

Once the payment is confirmed, access is provided immediately: the page shown after payment activates the Audio guide on the Device used for the purchase, and we send an activation link and Access code to your e-mail. That e-mail also confirms the contract on a durable medium, including the order details and confirmation of the consent described in section 10.

7. Activation, device limit and companion invitations

Access is activated on a Device with the link from the e-mail, by entering the Access code at tripto.pl/audio/aktywuj/ or through a companion invitation. One purchase covers up to 4 Devices. Re-activating in the same browser on the same Device does not use a new slot; after clearing browser data or switching browsers the Device may count as new.

A person with active access can create a companion invitation (QR code or link) in the Player menu. The invitation is valid for 24 hours, and activating through it uses a slot in the Device limit of the same purchase.

Once the limit is reached, no further Device can be activated. On request to kontakt@tripto.pl (from the purchase e-mail address or with the Access code) we will disconnect an unused Device to free a slot.

8. Access period

Access lasts 365 days (12 months) from the first activation on any Device — not from the purchase date. The same end date applies to all Devices activated under the purchase. Afterwards, the Player no longer plays the full route (free previews remain available) and files downloaded for offline use are removed.

Access ends earlier if the contract is terminated — in particular after a refund (withdrawal or an upheld complaint) or in the case described in section 9.

9. Licence and no sharing

The Buyer receives a non-exclusive, non-transferable licence for personal, non-commercial use of the Audio guide in the Player, during the access period and on the number of Devices set out in section 7 — including together with companions invited within the limit.

In particular, it is prohibited to share the Access code, activation link or invitations to use the Audio guide beyond the Device limit, including publishing, selling or exchanging them; to copy, record or distribute recordings and transcripts outside the Player; to play the guide publicly (e.g. to organised groups) or use it commercially without a separate agreement; and to circumvent safeguards or download files automatically.

In case of a breach, the Seller may disconnect Devices activated in breach of the limit and, for a serious or persistent breach and after an unsuccessful request to stop, terminate the contract with immediate effect. We inform you of the decision by e-mail with a statement of reasons.

10. Right of withdrawal

Consumers generally have 14 days to withdraw from a distance contract without giving reasons. This right does not apply to digital content not supplied on a tangible medium if performance has begun with the consumer’s prior express consent before the end of the withdrawal period, after being informed by the Seller of the loss of this right, the consumer has acknowledged this, and the Seller has provided confirmation (Art. 38(1)(13) of the Polish Consumer Rights Act; Art. 16(m) of Directive 2011/83/EU).

When ordering, the Buyer ticks a separate statement requesting immediate access to the Audio guide before the end of the withdrawal period and acknowledging that the right of withdrawal is lost once supply begins (access is provided after payment). We send the confirmation in the e-mail described in section 6. The order cannot be placed without this statement.

If access has not yet been provided (e.g. the payment was confirmed but activation and the e-mail failed), the Consumer may withdraw — a model withdrawal form is available at /formularz-odstapienia/. Refunds are made within 14 days via the original payment method.

11. Conformity and complaints

The Seller is liable to Consumers for the conformity of the Audio guide with the contract throughout the access period — among others, that access is provided, the recordings and stop texts are available and playable on Devices meeting the requirements of section 4, and the content matches the description on the Audio guide page. We may change the content (e.g. improve a recording, description or the route) for valid reasons — in particular changes at the venues, quality improvements or errors — at no extra cost; if a change materially and negatively affects access or use, the Consumer may terminate the contract under Art. 43m of the Polish Consumer Rights Act.

Send complaints to kontakt@tripto.pl with the purchase e-mail address or the last characters of the Access code and a description (e.g. Device and browser). We reply within 14 days. If the Audio guide does not conform, we will first bring it into conformity (e.g. restore access, disconnect a Device, fix a recording); if that is impossible or not done within a reasonable time, the Consumer may request a price reduction or, for a material lack of conformity, withdraw and receive a refund within 14 days via the original payment method.

For Buyers who are not Consumers, the Seller’s liability is limited to the order price to the extent permitted by law.

12. Out-of-court dispute resolution

Consumers may use free assistance from consumer advocates and consumer organisations and, for cross-border disputes, the European Consumer Centre network (ECC-Net). Using these options is voluntary.

13. Personal data

The Seller is the data controller. We process your e-mail and order data to perform the contract (Art. 6(1)(b) GDPR) and invoicing data to meet tax obligations (Art. 6(1)(c) GDPR). To count Devices we store a hash of a random Device identifier and the browser type (e.g. “iPhone · Safari”) — no browser fingerprinting. Tour progress and downloaded files stay in the browser storage. Payment data is processed by Stripe. Details: tripto.pl privacy policy.

14. Final provisions

These terms are available free of charge on this page and can be saved or printed. The version in force when the order is placed applies. Polish law applies; this choice does not deprive Consumers of the protection of mandatory provisions of the law of their country of habitual residence. The Polish version is binding; translations are for information.